Terms & Conditions of Use for the TopX Casino Malaysia Platform

1Definitions & Interpretation

In this Terms & Conditions document, the following terms carry the meanings stated below unless the context requires otherwise:

• "Platform" or "topx casino" — refers to the website topxcasino.biz and all services, features, and content made available through it.
• "User" or "Member" — refers to any individual who has registered and holds an active account at topx casino.
• "Account" — refers to the individual user account created upon successful completion of the registration process.
• "Balance" — refers to the total funds in Malaysian Ringgit (RM) available in the user's account at any given time.
• "Wager" or "Bet" — refers to any wager placed by a user on sports markets, casino games, or any other game available at topx casino.
• "Bonus" — refers to any promotional credits, free funds, or other financial benefits granted by topx casino to a user.
• "Rollover" or "Wagering Requirement" — refers to the number of times or the minimum amount that must be wagered before a bonus or associated winnings can be withdrawn.
• "KYC" (Know Your Customer) — the identity verification process required by topx casino to comply with legal obligations and prevent fraud.

2Account Eligibility & Registration

To register and use topx casino services, you must meet all of the following eligibility criteria:

1. You must be at least 18 years old at the time of registration. topx casino reserves the right to request proof of age at any time.
2. You must be an individual with full legal capacity to enter into a binding agreement.
3. You must register using information that is truthful, accurate, and current. Any false or misleading information is grounds for immediate account closure.
4. Each user is only permitted to hold one (1) active account only. Holding multiple accounts — whether in your own name or someone else's — is strictly prohibited.
5. You are solely responsible for keeping your username and account password confidential. topx casino is not liable for any losses arising from unauthorised access to your account.

Upon registration, topx casino reserves the right to conduct KYC verification, including requesting copies of your identification card, utility bill, or other supporting documents to verify your identity and address. This is an industry-standard process designed to protect users from identity fraud.

3Deposit & Payment Methods

All deposits at topx casino are processed within Malaysian Ringgit (RM). We support the following local Malaysian payment methods:

The following terms apply to deposits:

• Deposited funds must come from a legitimate source and belong solely to the registered user. topx casino strictly prohibits the use of third-party accounts or cards.
• Topx casino reserves the right to delay or reject any deposit that raises suspicion of fraud or money laundering.
• A daily maximum deposit may apply depending on your account verification level. Users who have completed full KYC verification enjoy higher limits.
• Any incorrectly sent deposit (to the wrong account or via an incorrect reference) must be reported to topx casino customer support within 24 hours.

4Withdrawal of Winnings

Topx casino is committed to processing withdrawals promptly and transparently. All withdrawals are processed in MYR to the same payment method used for your deposit.

• Minimum withdrawal: RM 50 for all payment methods.
• Processing time: Withdrawals to e-wallets (DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay) are typically processed within 10–30 minutes. FPX transfers to bank accounts take 1–6 hours depending on the receiving bank.
• First-time withdrawal requests or withdrawals exceeding RM 5,000 may be subject to additional KYC verification for security purposes.
• Withdrawals may only be made to the account, wallet, or number that on behalf of the same registered user. Third-party withdrawals are not permitted.
• Topx casino reserves the right to suspend withdrawals for accounts under investigation for terms violations, fraud, or suspicious activity.

5Bonuses & Promotions

Topx casino offers a wide range of bonuses and promotions to its members. All bonuses are subject to specific terms and rollover requirements as stated in each promotional offer.

General terms applicable to all bonuses at topx casino:

1. Each promotion may only be claimed once per user or household, unless otherwise stated.
2. Bonuses cannot be directly converted to cash — they must first satisfy the specified rollover requirements.
3. Topx casino reserves the right to withdraw any bonus granted to users suspected of promotion abuse, including the use of multiple accounts or hedge betting strategies to avoid risk.
4. Cancelled, void, or certain handicap bets may not count toward rollover requirements.
5. Topx casino reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

6Sports Betting & Casino Rules

The following rules apply to all bets placed at topx casino, covering Sports Betting (Malaysia Super League football, EPL, badminton, cricket, e-sports, and more) as well as casino games (slots, Live Casino, poker).

• All bets are final once confirmed. No changes, cancellations, or refunds will be made on placed bets, except in specific cases such as a match being postponed or cancelled in accordance with the applicable rules.
• Topx casino reserves the right to void any bet where there is a material error in the displayed odds due to a technical or data error.
• The final match result as recognised by the relevant governing body (such as FAM for local football, BWF for badminton) will be used to settle all related bets.
• For in-play betting, if a user's connection drops while a bet is being confirmed, the bet may not be recorded. It is the user's responsibility to maintain a stable connection.
• Topx casino reserves the right to limit bet sizes or close certain markets for users who consistently achieve extraordinary winnings in a manner that undermines market integrity.

7Prohibited User Conduct

To safeguard the integrity of the platform and protect all users, topx casino strictly prohibits the following:

• Using bots, automated software, or artificial intelligence tools to place bets or access the platform without written authorisation.
• Any attempt to hack, breach, or disrupt topx casino's systems, servers, or databases.
• Colluding with other users to manipulate game outcomes or coordinating collusion strategies.
• Using stolen, unauthorised, or illegally obtained credit cards or bank accounts to make deposits.
• Placing bets on matches in which you have a direct personal involvement (e.g., a player betting on the league they compete in).
• Spreading misleading or false information about topx casino to the public through any medium.

8Account Closure & Suspension

There are two main scenarios regarding account closure at topx casino:

Closure at user's request: You may request to close your account at any time by contacting the topx casino support team. Prior to closure, all active bets must be settled and any remaining balance may be withdrawn under the standard terms.

Closure or suspension by topx casino: topx casino reserves the right to suspend or close a user's account for the following reasons without prior notice in urgent cases:

• Confirmation that the user is under 18 years of age.
• Holding multiple accounts.
• Confirmed instances of fraud, money laundering, or promotion abuse.
• Breach of any term in this document.
• Requests from authorised law enforcement agencies.

9Limitation of Liability

Topx casino is not liable for:

• Any financial losses incurred by the user as a result of betting decisions made on the platform.
• Service disruptions due to system maintenance, third-party technical issues, or extraordinary circumstances beyond our control.
• Unauthorised access to a user's account resulting from the user's own negligence in safeguarding their login credentials.
• Delays in deposit or withdrawal processing caused by third parties such as banks or e-wallet providers.

10Responsible Gaming

Topx casino genuinely cares about the well-being of our users. We believe betting should be a fun form of entertainment, not a source of financial or emotional hardship.

Responsible gaming tools we provide for all topx casino members:

• Daily/Weekly/Monthly Deposit Limits — set your own maximum deposit amount within a chosen time period.
• Loss Limit — set a maximum amount you are willing to lose within a defined period.
• Take a Break — an option to restrict access to your account for a period of 24 hours, 1 week, or 1 month.
• Self-Exclusion — an option to permanently self-exclude from the topx casino platform.

If you or someone you know has a gambling problem, please contact the topx casino support team or seek help through Responsible Gaming page us.

11Amendments to Terms & Conditions

Topx casino reserves the right to modify, add to, or replace any part of this Terms & Conditions document at any time. Amendments take effect immediately upon publication on the platform unless a different effective date is specified.

In the event of significant amendments, topx casino will notify users via their registered email or in-platform notification. Continued use of the platform following the publication of any amendments constitutes acceptance of the revised terms.

You are responsible for reviewing this Terms & Conditions page periodically. The "Version" date shown at the top of this document indicates the latest version in effect.

12Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or relating to the use of the topx casino platform shall first be resolved through negotiation between both parties.

Users agree that their use of the topx casino platform is entirely their own personal responsibility. It is the user's responsibility to ensure that using topx casino's services is lawful in their place of residence.

By registering or continuing to use the topx casino platform after reviewing this document, you confirm that you have read, understood, and agreed to be bound by all Terms & Conditions stated above.