Privacy Policy – Personal Data Protection for TopX Casino Malaysia Users

1Introduction

Topx casino (topxcasino.biz) deeply respects the privacy of every user on our platform. This Privacy Policy outlines our practices regarding the collection, use, storage, disclosure, and protection of personal data you provide to us while using topx casino's services.

By accessing and using the topx casino platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for assistance.

Topx casino operates as an online sports betting platform serving Malaysian players, offering betting on Malaysia Super League, EPL, BWF badminton, ICC cricket, MPL Malaysia esports, slots, live casino, and more. As part of these operations, we need to collect and process certain personal data to deliver a secure, fair, and legally compliant service.

2Types of Personal Data We Collect

Topx casino collects various categories of personal data depending on the nature of your interaction with our platform. Below is a detailed breakdown of the data collected:

3How We Collect Your Data

Topx casino collects your personal data through several different methods:

• Account Registration: Basic information you provide when registering a new account at topx casino, including your name, email, phone number, and date of birth.
• KYC Process (Identity Verification): Supporting documents such as your MyKad or passport uploaded to complete identity verification.
• Financial Transactions: Data generated when you make deposits (via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX Maybank2u/CIMB Clicks) and withdraw winnings.
• Platform Activity: Data collected automatically while you use topx casino — including bets placed, matches followed, and time spent on the platform.
• Cookies and Tracking Technologies: Technical information collected via cookies, web pixels, and similar tracking technologies when you access our website.
• Customer Support Communications: Information you share when interacting with the topx casino support team via live chat, email, or WhatsApp.
• Third-Party Sources: In certain cases, we may receive data from legitimate service providers such as identity verification agencies for fraud prevention purposes.

4Purpose of Personal Data Use

Topx casino uses the personal data collected for specific, legitimate, and transparent purposes. The following is a detailed explanation:

1. Account Management & Services: To create and manage your user account, process MYR deposits and withdrawals, and provide access to all topx casino platform features.
2. Identity Verification (KYC): Verifies user identity to comply with anti-money laundering and counter-terrorism financing legal requirements.
3. Platform Security: To detect and prevent fraud, multi-accounting, money laundering, and other suspicious activities that could compromise the integrity of topx casino.
4. Legal Compliance: Fulfils the legal and regulatory obligations imposed on topx casino as an online service platform.
5. User Experience Enhancement: Analyses usage patterns to improve platform features, performance, and the overall topx casino user experience.
6. Service Communications: Sends account-related notifications, transaction updates, relevant promotions, and important policy updates from topx casino.
7. Responsible Gaming: Analysing betting patterns to identify signs of problem gambling and provide appropriate support to users who need it.

5Data Sharing with Third Parties

Topx casino does not sell your personal data to third parties for marketing purposes. However, in certain circumstances, we may need to share your data with the following parties:

• Licensed Payment Providers: E-wallet providers and FPX services (including DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and banks via Maybank2u and CIMB Clicks) to process your financial transactions. They are bound by strict confidentiality agreements.
• Technical Service Providers: Companies providing technical infrastructure to topx casino, such as cloud services, analytics, and security. All such providers are bound by strict data protection agreements.
• Fraud Prevention Agency: Identity verification and fraud prevention service providers that help topx casino detect suspicious activity.
• Legal Authority: Law enforcement agencies, courts, or competent regulatory authorities when required to do so by law.
• Professional Advisors: Lawyers, accountants, or auditors bound by professional confidentiality obligations.

In all instances of data sharing, topx casino ensures that the receiving party has adequate security measures in place and uses the data only for authorised purposes.

6Data Security Measures

Topx casino applies multiple layers of security to protect your personal data from unauthorised access, misuse, disclosure, alteration, or destruction:

While we take reasonable steps to protect your data, no security system is completely foolproof. You also play an important role by keeping your topx casino account password confidential and not sharing it with anyone.

7Cookie Policy and Tracking Technologies

Topx casino uses cookies and similar technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of topx casino's platform. topx casino does not use third-party advertising cookies that track your activity across other websites.

8Your Personal Data Rights

As a topx casino user subject to Malaysia's PDPA 2010, you have the following rights regarding your personal data:

9Data Retention Period

Topx casino retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. The following are general data retention guidelines:

• Active account data: For as long as your topx casino account remains active and has not been closed.
• Financial transaction data (MYR): Minimum 7 years from the date of transaction, in line with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Minimum 5 years after account closure or after the business relationship ends, whichever is later.
• Customer support communication logs: 3 years for reference and dispute resolution purposes.
• Technical and security logs: 12 months for security threat detection and incident investigation purposes.
• Marketing data (if you have consented): Until you withdraw your consent.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with topx casino's standard procedures.

10Children & Privacy

Topx casino strictly prohibits use of the platform by individuals under 18 years of age. We do not knowingly collect or process personal data from minors.

If you believe that someone under the age of 18 has registered an account on topx casino using false information, please contact us immediately at support@topxcasino.biz. We will take prompt action to verify and close the account and delete all associated data.

11Amendments to the Privacy Policy

Topx casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, services offered, or new legal requirements.

When significant changes are made to this policy:

• We will update the "Version" date at the top of this document.
• We will notify registered topx casino users via email or in-platform notification.
• For significant amendments that affect your privacy rights, we will seek your consent again where required by law.

We encourage you to review this Privacy Policy periodically. Continued use of the topx casino platform after any amendments are published will be considered acceptance of the updated policy.

12Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how topx casino handles your personal data, please contact us through the following channels: